A preset looks wrong. An export behaves differently than expected. Your license email hasn't arrived. Vani gives you a direct place to ask before you start searching through documentation or waiting for a reply.
Ask Vani from any page
Vani is available across the VanityFilter website. Open Ask Vani and ask about installation, licensing, controls, presets, exports, or documented troubleshooting. Her answers come from reviewed VanityFilter product knowledge and the current pages on this site, not from a general web search.
When a question needs a check on your own computer or a decision from a person, she says so instead of guessing.
For longer workflows, the batch-processing guide explains how to prepare repeated clips, and the mask-matte guide covers a handoff to Premiere Pro or DaVinci Resolve.
.vfpreset file.Spanish pages get Spanish answers
Vani is bilingual. On the Spanish VanityFilter site, her greeting, controls, support form and answers use Latin American Spanish. Both versions draw on the same reviewed product knowledge. On the Spanish site she uses the Spanish labels the app ships with, such as Máscara and Procesado, so you can ask about what is on your screen.
This article went up on August 29, 2026, the day VanityFilter 2.7.0 was released. That release translated all 179 interface strings into Latin American Spanish and added a full Spanish PDF manual. The 2.7.0 article covers versions 2.5 through 2.7. The current release is VanityFilter 3.1.5, and the changelog has the details for each version.
When a license email doesn't arrive
A license key normally arrives within a few hours. Vani will ask you to check spam and other filtered folders, then confirm the email address you used at checkout. If the key still hasn't arrived after several hours, or the message can't be found, she can offer a support handoff. She'll never ask you to paste your full license key into the chat.
She can't look inside an order, confirm a payment, or resend the key herself. She also can't process a refund, change a license, access private account data, or operate VanityFilter on your computer. The team handles the account side: reviewing an order or license record, re-sending a key, refunds under the 7-Day Installation Guarantee, and license transfers.
What the support handoff includes
Before anything is sent, you give your contact details and accept a short form notice. The form carries a summary of the problem and the steps you already tried. You can read and edit that summary before you send it.
If you'd rather choose a topic yourself, the support page lists the common ones. Each button there opens the contact form with its topic already set.
Ask the question
On a computer, Ask Vani sits at the right edge of every page. On screens 720 pixels wide or narrower, it moves into a bottom dock next to the purchase button. Describe what you're trying to do, and include the VanityFilter version, the export format, and the exact error text when there is one. When an export fails, Vani also asks for your Windows version and the source resolution. Having those ready means you can answer in one message.
FAQ
Can Vani resend my VanityFilter license key?
Vani cannot inspect orders or resend license keys. She can explain the normal delivery checks and collect a support handoff when a human needs to review the purchase.
Does Vani speak Spanish?
Yes. Vani answers in English on the English VanityFilter site and Latin American Spanish on the Spanish site.
What can I ask Vani?
Ask Vani about installation, licensing, controls, presets, exports, and documented troubleshooting.
Ask Vani now
Setup, presets, exports, or a documented problem. Vani is already on this page.