What you must do
If VanityFilter will not install or run, contact us at support@vanityfilter.com within 7 calendar days of purchase. The day you bought the software is day one. If you purchased on a Monday, contact us by the following Monday.
What we do
When you contact us, we will help you troubleshoot the problem. We work through the issue with you to try to get VanityFilter running on your machine.
If we cannot get it working
If we cannot get VanityFilter working after troubleshooting, we will refund 100% of the purchase price to your original payment method. The refund goes back to the card or account you used to buy the software, not to a different payment method.
How the seven-day clock works
The seven-day window applies to when you contact us, not to how long troubleshooting takes. If you contact us within 7 calendar days of purchase, your request stays eligible even if troubleshooting continues past the seven-day period. A problem that takes two weeks to resolve is still covered, as long as you made contact in the first 7 days.
Your statutory rights
This policy does not limit any consumer rights provided by applicable law.
To start a claim under the 7-Day Installation Guarantee, email support@vanityfilter.com within 7 calendar days of purchase.